The good news is, financial services firms’ operational risk losses remained low in September. The bad news is, some of their reputations took a beating. This month’s top five loss events come down to accountability: to customers, to investors, and to taxpayers. Let’s start with Wells Fargo. Like most major banks, it offers a laundry list of financial services to consumers: checking and savings accounts, debit cards, credit cards, and online banking to name a few. In 2011, Wells Fargo shifted…
